Privacy Policy

Eduardo Manuel Rio Aguilar , residing at Km 31 , Cancun-Tulum, is responsible for the use and protection of personal data and to inform you about the following:

For which purposes will we use your information?

The personal information we collect from you will be used for the following purposes which are necessary for the service requested:

• To check and confirm your identity in the administration and operation of requesting reservation services with Croco Cun Zoo.
• To contact you, if you need to solve any situation regarding your reservation.

• The images and captured by the video surveillance cameras will be used with the only purpose of security and surveillance of the facilities, as well as the people who enter this area.

Additionally, your personal information will be used for the following purposes which are not necessary for the service requested, but it allows us to facilitate and provide a better service:

• Track service via email.
• Request surveys.
• Offer promotions.
• Sending additional information regarding our tourist service and conservation.

If you do not want your personal data to be processed for these additional purposes, please contact us. Please send an email to with the title: “Do not use my personal information for additional purposes.”

Your refusal to use personal data for these purposes will not be a reason to deny you services and products you request or contract with us.

Which types of personal data will be used for these purposes?

To carry out the purposes described in this privacy notice, we use the following personal data:

• Full name.
• Email contact.
• Address of residence.

How can you access, correct, delete or remove your personal data?

You are entitled to know what personal data we have about you, why we use it and the conditions of use (Access). Also, it is your right to request correction of your personal information if it is outdated, inaccurate or incomplete ( Recertification ), and to remove it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations under the law ( Cancellation ), and being opposed to the use of your personal data for specific purposes ( Opposition ) . These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must fill out an application in the mail

For the procedure and requirements for the exercise of ARCO rights, you may call the following telephone number (998) 850 3719, or contact our Privacy Department , which will process requests for the exercise of these rights, and answer any questions you may have regarding your treatment . Contact details Privacy Department are: Km 31 Carretera Cancun -Tulum , Telephone ( 998) 850 3719, email:

With whom may we share your personal information and for which purposes?

Please note that your personal details are not shared either within or outside the country for any purpose.

How can you withdraw your consent to use your personal data?

You can revoke your consent given to treat your personal information. However, it is important to take into account that not all situations can accommodate your request or conclude the use immediately. It is possible that for some legal obligation, we still require your personal information. You also have to consider that for some purposes, the revocation of your consent will mean that you will not be provided with the service you have requested anymore and will result in the termination of your relationship with us.

To withdraw your consent you must submit your request in the email

For the procedure and requirements for withdrawal of consent, you may call the following telephone number (998) 850 3719; join our website to the “Contact Us ” section or contact our Privacy Department.

How can you limit the use or disclosure of your personal information?

To enable you to limit the use and disclosure of your personal information, we offer the following protections:

• Your registration in the Public Registry to Avoid Advertising, which is in charge of the Federal Consumer Protection, ensures that your personal data is not used for advertising or promotion of goods or services from companies. For more information on this registry, you can consult the Internet portal PROFECO or contact the registry directly.

• Registration in the exclusion list “[ Name list ]” ensures that your personal data is not processed for marketers, advertising or market research purposes by us . For more information, call the phone number (998) 850 3719, send an email to the following either direction, consult our website

What about the use of tracking technologies on our website?

Currently, we do not use any technology that allows us to monitor your behavior as an internet user.

How can you learn about changes to this Privacy Notice?

This privacy notice may be changed or updated according to new legal requirements, our own needs for products or services we offer, our privacy practices, changes in our business model, or for other reasons.

We promise to keep you informed about changes that may occur to this privacy notice, through

The date of this notice will be updated whenever it suffers modifications.